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Lookup NU author(s): Professor Stewart RobinsonORCiD
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Discrete-event simulation, which has grown out of modelling manufacturing systems, has increasingly been applied in the service sector. The approach, however, is not always appropriate for modelling service operations. In particular, it cannot help with detailed decisions about the layout of service operations in which the customers are present, such as retail outlets and airports. A mixed discrete-event and agent based simulation approach is proposed for modelling such systems. The approach is demonstrated through a simple model of a coffee shop. Extensions to the approach are discussed.
Author(s): Robinson S
Publication type: Conference Proceedings (inc. Abstract)
Publication status: Published
Conference Name: 2010 Operational Research Society Simulation Workshop, SW 2010
Year of Conference: 2010
Pages: 192-199
Publisher: Operational Research Society
Library holdings: Search Newcastle University Library for this item
ISBN: 0903440466
