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Exercising the “Right to Repair”: A Customer’s Perspective

Lookup NU author(s): Davit Marikyan, Professor Savvas PapagiannidisORCiD



This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).


Concerns over the carbon footprint resulting from the manufacturing, usage and disposal of hardware have been growing. The Right to Repair legislation was introduced to promote sustainable utilisation of hardware by encouraging stakeholders to prolong the lifetime of products, such as electronic devices. As there is little empirical evidence from a consumer perspective on exercising the right to repair, this study aims firstly to examine the factors that underpin consumers’ intention to repair their hardware, and secondly to investigate the perceived outcomes of repair practices. Based on 510 responses, the results showed that intention to repair is dependent on three groups of factors, namely, the facilitators of pro-environmental behaviour, repair-related factors and beliefs about legislation. If consumers have a stronger intention to repair, they have a stronger feeling of emotional self-assurance, satisfaction with the repair decision and the technology manufacturer, an intention to engage with the manufacturer and a positive perception of a repaired device’s performance. The findings contribute to the literature on sustainable behaviour and the right to repair, offering insight for policymakers and manufacturers about the strategies facilitating the wider adoption of repair practices.

Publication metadata

Author(s): Marikyan D, Papagiannidis S

Publication type: Article

Publication status: Published

Journal: Journal of Business Ethics

Year: 2023

Pages: Epub ahead of print

Online publication date: 05/12/2023

Acceptance date: 26/10/2023

Date deposited: 30/11/2023

ISSN (print): 0167-4544

ISSN (electronic): 1573-0697

Publisher: Springer Dordrecht


DOI: 10.1007/s10551-023-05569-9


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