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Lookup NU author(s): Dr Qionglei YuORCiD
This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
Tour guides play an integral role in ensuring safe tourism; however, exactly how to improve tour guides’ safety performance remains unclear. Two studies were conducted in this research to investigate how an external factor (i.e., work resources) and an internal factor (i.e., individual situational awareness [ISA]) interact to affect safety performance. Results showed that work resources significantly influenced tour guides’ safety performance, with this effect being partially mediated by ISA. Job burnout moderated the relationship between ISA and safety performance. A multi-group analysis was performed to examine the moderating impacts of tour guides’ personality profiles. Tour guides with the ‘resilient’ profile appeared more capable of transforming work resources into ISA. These findings bolster knowledge of tourism safety management and offer practical recommendations for tour guide recruitment, management, and training to enhance group tour safety.
Author(s): Li Y, Yu Q, Zou Y, Zhang J, Liao J
Publication type: Article
Publication status: Published
Journal: Current Issues in Tourism
Year: 2024
Pages: epub ahead of print
Online publication date: 12/04/2024
Acceptance date: 03/04/2024
Date deposited: 13/04/2024
ISSN (print): 1368-3500
ISSN (electronic): 1747-7603
Publisher: Routledge
URL: https://doi.org/10.1080/13683500.2024.2339958
DOI: 10.1080/13683500.2024.2339958
ePrints DOI: 10.57711/s7x0-gp86
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