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Lookup NU author(s): Professor Charles DennisORCiD
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© 2023 John Wiley & Sons Ltd. The need of the hour is to encourage research on topics with newness and novelty. In this context, this article discusses multidimensional benefits and potential pitfalls of using artificial intelligence-based Chat Generative Pre-trained Transformer (ChatGPT), and provides numerous ideas for future research in consumer studies and marketing in the context of ChatGPT. ChatGPT provides algorithm-generated conversational responses to text-based prompts. Since its launch in the late 2022, ChatGPT has generated significant debate surrounding its hallmarks, benefits and potential pitfalls. On the one hand, ChatGPT can offer enhanced consumer engagement, improved customer service, personalization and shopping, social interaction and communication practice, cost-effectiveness, insights into consumer behaviour and improved marketing campaigns. On the other hand, potential pitfalls include concerns about consumer well-being, bias, misinformation, lack of context, privacy concerns, ethical considerations and security. The article concludes by outlining a potential future research agenda in the area of ChatGPT and consumer studies. Overall, this article provides valuable insights into the benefits and challenges associated with ChatGPT, shedding light on its potential applications and the need for further research.
Author(s): Paul J, Ueno A, Dennis C
Publication type: Editorial
Publication status: Published
Journal: International Journal of Consumer Studies
Year: 2023
Volume: 47
Issue: 4
Pages: 1213-1225
Print publication date: 01/07/2023
Online publication date: 25/03/2023
Acceptance date: 09/03/2023
ISSN (print): 1470-6423
ISSN (electronic): 1470-6431
Publisher: John Wiley and Sons Inc.
URL: https://doi.org/10.1111/ijcs.12928
DOI: 10.1111/ijcs.12928
