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Robots and humans working together: factors influencing job pursuit in sustainable diverse hospitality environments

Lookup NU author(s): Professor Stuart Barnes

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Abstract

© 2024 Informa UK Limited, trading as Taylor & Francis Group.This study aims to investigate the effects of personal innovativeness, information sharing, environmental, social, and governance sustainability, sustainable diversity, valence, and instrumentality on job pursuit intention in diverse hospitality environments where robots and humans collaborate, comparing prospective White and non-White employees. Drawing on sustainable diversity and inclusion theory, a framework incorporating these factors was developed and tested using Generalised Linear Modelling (GLM) and fuzzy-set Qualitative Comparative Analysis (fsQCA). GLM and FsQCA revealed that six independent variables are necessary for high job pursuit intention in White and non-White groups, while the two groups had notable similar but different configuration requirements regarding diversity and technology.

Publication metadata

Author(s): Kim MJ, Barnes SJ, Kang S-E

Publication type: Article

Publication status: Published

Journal: Current Issues in Tourism

Year: 2025

Volume: 28

Issue: 24

Pages: 4067-4072

Online publication date: 15/11/2024

Acceptance date: 05/11/2024

ISSN (print): 1368-3500

ISSN (electronic): 1747-7603

Publisher: Routledge

URL: https://doi.org/10.1080/13683500.2024.2427770

DOI: 10.1080/13683500.2024.2427770

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