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Lookup NU author(s): Dr MAURICIO Figueroa TorresORCiD
This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
The development and deployment of chatbot technology, while spanning decades and employing different techniques, require innovative frameworks to understand and interrogate their functionality and implications. A mere technocentric account of the evolution of chatbot technology does not fully illuminate how conversational systems are embedded in societal dynamics. This study presents a structured examination of chatbots across three societal dimensions, highlighting their roles as objects of scientific research, commercial instruments, and agents of intimate interaction. Through furnishing a dimensional framework for the evolution of conversational systems — from laboratories to marketplaces to private lives— this article contributes to the wider scholarly inquiry of chatbot technology and its impact in lived human experiences and dynamics.
Author(s): Figueroa-Torres M
Publication type: Article
Publication status: Published
Journal: Philosophy & Technology
Year: 2025
Volume: 38
Online publication date: 16/12/2024
Acceptance date: 13/11/2024
Date deposited: 17/12/2024
ISSN (print): 2210-5433
ISSN (electronic): 2210-5441
Publisher: Springer Nature
URL: https://doi.org/10.1007/s13347-024-00826-9
DOI: 10.1007/s13347-024-00826-9
Data Access Statement: Not applicable.
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