Exploring the Potential of AI Chatbots for Supporting Individuals with Dementia: Thematic Insights from User-Centered Workshops

Altwala, N; Bull, C; Kirk, D

doi:10.1145/3687272.3690907

Exploring the Potential of AI Chatbots for Supporting Individuals with Dementia: Thematic Insights from User-Centered Workshops

Lookup NU author(s): Nada Altwala, Dr Christopher Bull ORCiD, Professor Dave Kirk ORCiD

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Abstract

Despite the growing popularity and applications of AI-driven chatbots across various domains, their potential to support people with dementia remains relatively under-explored in human–computer interaction (HCI). To address this gap, we conducted four workshops with 17 participants (5 with mild dementia and 12 informal caregivers) to explore the needs, concerns, and preferences of people with dementia regarding chatbot use. This study focuses specifically on the insights gained from participants with dementia. Reflexive thematic analysis revealed that participants expressed interest in AI chatbots for casual interactions, particularly to alleviate social isolation and maintain language skills. They also saw the chatbots’ potential to act as ‘digital diaries’ for memory triggers and to offer memory training exercises to help with challenges in recalling names and words. However, concerns were raised about over-reliance, awareness of conversing with a chatbot, and trust.