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Lookup NU author(s): Dr Laura Neilson, Professor Colin Rees
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© 2025 Elsevier LtdPatient experience is now recognised as an important aspect of gastrointestinal endoscopy quality. Until recently, procedural comfort was used as the main marker of patient experience, however patient experience is much broader and starts from the moment of referral to the point of receiving procedure results. In order to fully assess and improve patient experience, there is a need for patient-reported experience measures, designed with patient input allowing prioritisation of the elements that matter to patients. This review defines patient experience in upper and lower Gastrointestinal (GI) endoscopy. It explores the main aspects of GI endoscopy patient experience, in addition to outlining approaches and available tools to measure experience. Consideration is given to how patient experience measures may be used as quality markers.
Author(s): Neilson LJ, Rees CJ
Publication type: Review
Publication status: Published
Journal: Best Practice and Research: Clinical Gastroenterology
Year: 2025
Volume: 76
Online publication date: 13/06/2025
Acceptance date: 05/06/2025
ISSN (print): 1521-6918
ISSN (electronic): 1532-1916
Publisher: Bailliere Tindall Ltd
URL: https://doi.org/10.1016/j.bpg.2025.102029
DOI: 10.1016/j.bpg.2025.102029
