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Trial of Empathy Mapping as a Tool for Exploring Staff Perceptions of Volunteers and Approaches to Volunteer Management

Lookup NU author(s): Dr Bruce DavenportORCiD, Rebecca Prescott

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This is the final published version of a report that has been published in its final definitive form by School of Arts & Cultures, Newcastle University, 2025.

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Abstract

This report presents the findings from a trial of an experimental method (empathy mapping) to determine whether it would be a suitable tool for exploring the attitudes of staff in a hybrid cultural organisation towards volunteers and volunteer management. The report outlines the background to the trial, the method and the findings from the method and our conclusions regarding its suitability.

Publication metadata

Author(s): Davenport B, Prescott R

Publication type: Report

Publication status: Published

Series Title:

Year: 2025

Online publication date: 27/01/2026

Acceptance date: 30/01/2026

Institution: School of Arts & Cultures, Newcastle University

Place Published: Newcastle upon Tyne

URL: https://research.ncl.ac.uk/cessationofvolunteering/futurework/volunteermanagementproject/

ePrints DOI: 10.57711/72tt-yc06

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