ePrints

The technostress paradox: Understanding when CRM systems and their AI functions hurt or help sales performance

Lookup NU author(s): Dr Merve VardarsuyuORCiD

Downloads

Full text for this publication is not currently held within this repository. Alternative links are provided below where available.

Publication metadata

Author(s): Adeniji J, Igarashi R, Vardarsuyu M, Zaefarian G

Publication type: Article

Publication status: Published

Journal: Journal of Business Research

Year: 2026

Volume: 214

Print publication date: 01/09/2026

Online publication date: 18/05/2026

Acceptance date: 12/05/2006

ISSN (print): 0148-2963

ISSN (electronic): 1873-7978

Publisher: Elsevier Inc.

URL: https://doi.org/10.1016/j.jbusres.2026.116298

DOI: 10.1016/j.jbusres.2026.116298

Altmetrics

Share