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Lookup NU author(s): Professor Ian McLoughlin,
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E-government represents a major change management challenge to public agencies. This paper explores the experience of English local government authorities. The proposition that ‘process’, rather than more conventional ‘event’, approaches to change management are more likely to result in change the goals of e-government being met, is explored. The article concludes by suggesting that conventional models of change management theory and practice fundamentally misunderstand the nature of technology-driven organisational change represented by e-government. A processual perspective, on the other hand, provides a more effective framework for explaining and understanding organisational and socio-technical outcomes and the reasons for variations in different contexts. Moreover, attempts to transform the state through the technologies of e-government present a significant opportunity for the processual perspective to inform practice.
Author(s): McLoughlin I, Cornford J
Publication type: Article
Publication status: Published
Journal: Journal of Management and Organization
ISSN (electronic): 1833-3672
Publisher: eContent Management Pty Ltd