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Lookup NU author(s): Dr John Kamara
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The adequate capture and encapsulation of client requirements in building projects is central to the satisfaction of clients who initiate and pay for such projects. Although this is an important aspect of building design, it is widely acknowledged that current practice in eliciting client requirements needs to be improved. This paper describes a methodology and prototype software (CLIENTPRO) that facilitates the systematic definition, analysis and translation of client requirements into solution-neutral design specifications. This methodology has been tested using historical information from a building project and evaluated by practitioners from the construction industry. It is concluded that the use of ClientPro facilitates unambiguous representation of client requirements, a common understanding of client requirements among members of the design team, and provides the basis for effective requirements management throughout the project lifecycle. It therefore provides an appropriate framework for the effective capture and representation of client requirements in building design.
Author(s): Kamara JM, Anumba CJ
Publication type: Article
Publication status: Published
Journal: The Design Journal
ISSN (print): 1460-6925
ISSN (electronic): 1756-3062
Publisher: Berg Publishers
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