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Netsourcing in SMEs: e-ticketing in art venues

Lookup NU author(s): Maria Woerndl


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Netsourcing allows the renting of information systems (IS) services and applications from a third party provider via a network. E-ticketing is a booking option that is developing rapidly in the entertainment industry. This paper investigates the motivations of four theatres for adopting netsourcing-based e-ticketing. By splitting the IS adoption decision into solution- and realization-specific factors, the paper introduces a novel way of considering e-commerce adoption in SMEs. Exploratory case research demonstrates that perceived benefits, the desire to expand online activities, industry trends, and pressures from customers motivate theatres to adopt e-ticketing. In conjunction with e-ticketing, the netsourcing business model is adopted due to internal constraints and restrictions imposed by the provider of the existing box office system.

Publication metadata

Author(s): Woerndl M, Powell P, Vidgen R

Publication type: Article

Publication status: Published

Journal: Electronic Markets

Year: 2005

Volume: 15

Issue: 2

Pages: 119-127

ISSN (print): 1019-6781

ISSN (electronic): 1422-8890

Publisher: Springer


DOI: 10.1080/10196780500083779


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