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Changes in receptionists' attitudes towards involvement in a general practice-based trial of screening and brief alcohol intervention

Lookup NU author(s): Dr Katie Haighton, Professor Eileen KanerORCiD, Dr Eilish Gilvarry, Professor Brian McAvoy


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Background. Primary health care receptionists are increasingly expected to be involved in research. However, little is known about receptionists' attitudes to research or health programmes. Aim. To examine changes in receptionists' attitudes, with different levels of training and support, towards involvement in a general practice-based trial of screening and brief alcohol intervention. Method. Subjects were 84 receptionists, one per practice, who assisted in the implementation of a screening and brief alcohol intervention programme. Receptionists were randomly assigned to one of three conditions: control (no training or support), training alone, and training plus ongoing telephone support. Baseline and follow-up questionnaires were used to assess changes in receptionists' attitudes. Results. Of 40 items that measured receptionists' attitudes to involvement in the programme, 70% had deteriorated after three months, 20% significantly so. There was no effect of training and support condition. Receptionists' and GPs' attitudes to research and health programmes conflicted. Conclusion. Receptionists developed more negative views about involvement in research and health programmes over the three-month study period, regardless of level of training and support.

Publication metadata

Author(s): Kaner EFS; Lock CA; Gilvarry E; McAvoy BR; Heather N

Publication type: Article

Publication status: Published

Journal: British Journal of General Practice

Year: 2000

Volume: 50

Issue: 451

Pages: 111-115

ISSN (print): 0960-1643

ISSN (electronic): 1478-5242

Publisher: Royal College of General Practitioners


PubMed id: 10750207