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Benchmarking and performance management in clinical pharmacy

Lookup NU author(s): Dr Alan Fowler, Professor David Campbell

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Abstract

The article features a study based on postal questionnaires and structured interviews, targeting senior members of tlie hospital pharmacy profession. Tlie aim teas to examine the potential of practice and performance benchmarking as a means of improving competence and capabilities icithin the clinical pharmacy service of NHS Trust hospitals. Postulation of models and analysis of data isfolloiced by discussion of results. This leads to a number of suggestions and conclusions with respect to the potential role of benchmarking including an assessment of its suitability, limitations, and implementation issues associated icith this particular service sector. © MCB University Press.

Publication metadata

Author(s): Fowler A; Campbell D

Publication type: Article

Publication status: Published

Journal: International Journal of Operations and Production Management

Year: 2001

Volume: 21

Issue: 3

Pages: 327-350

Print publication date: 01/01/2001

ISSN (print): 0144-3577

ISSN (electronic): 1758-6593

Publisher: Emerald Group Publishing Ltd

URL: http://dx.doi.org/10.1108/01443570110364678

DOI: 10.1108/01443570110364678

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