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Lookup NU author(s): Dr Shirley ColemanORCiD
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Summarizes the arguments for and against the ISO 9000 standard and examines the perceived advantages and disadvantages of implementing it. Reports the results of a survey of over 100 quality managers/representatives of ISO 9000-certified organizations in the service and manufacturing sectors of UK industry. Too many ISO 9000 surveys in the past have sought the opinions of organizational managers who have had little or no operational experience of the standard on a day-to-day basis. This paper aims to redress this anomaly. Survey results indicate quite conclusively that most quality professionals are content with ISO 9000's contribution to quality improvement, dismissing many of the past criticisms of the standard as inappropriate. These results can form the basis of a case for the implementation of the standard for those organisations currently trying to decide whether to implement it or not.
Author(s): Douglas A, Coleman S, Oddy R
Publication type: Article
Publication status: Published
Journal: TQM Magazine
Year: 2003
Volume: 15
Issue: 5
Pages: 316-324
Print publication date: 01/01/2003
ISSN (print): 0954-478X
ISSN (electronic):
Publisher: Emerald Group Publishing Ltd
URL: http://dx.doi.org/10.1108/09544780310487712
DOI: 10.1108/09544780310487712
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