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Lookup NU author(s): Professor Kevin Glazebrook, Dr Phil Ansell, Ryan Thomas Dunn, Richard Reuben Lumley
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Service is often provided in contexts where tasks or customers are impatient or perishable in that they have natural lifetimes of availability for useful service. Moreover, these lifetimes are usually unknown to the service provider. The question of how service might best be allocated to the currently waiting tasks or customers in such a context has been neglected and we propose three simple models. For each model, an index heuristic is developed and is assessed numerically. In all cases studied the heuristic comes close to optimality.
Author(s): Glazebrook KD, Ansell PS, Dunn RT, Lumley RR
Publication type: Article
Publication status: Published
Journal: Journal of Applied Probability
Year: 2004
Volume: 41
Issue: 1
Pages: 51-72
ISSN (print): 0021-9002
ISSN (electronic): 1475-6072
Publisher: Applied Probability Trust
URL: http://dx.doi.org/10.1239/jap/1077134667
DOI: 10.1239/jap/1077134667
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