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Factors influencing the evaluation of telehealth interventions: preliminary results from a qualitative study of evaluation projects in the UK

Lookup NU author(s): Professor Carl May, Dr Tracy Finch, Dr Nicola Shaw


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We have carried out a qualitative study of factors that influence the evaluation of telehealth. The study concerned six telehealth projects that are being tracked over two years. In the first 12 months of the study we carried out semistructured interviews and made observations of the participants in the projects. Each case study involved 5-15 subjects, many of whom were interviewed several times. The results indicate that important issues affecting telehealth evaluation include developing and maintaining the technology, reorganization of clinical and administrative duties, professional dynamics, and the difficulty of integrating service provision and evaluation. The findings suggest that the evaluation of telehealth interventions is highly complex, and that this complexity is often underestimated in the design and conduct of evaluation studies.

Publication metadata

Author(s): Williams TL; Shaw NT; May CR; Mair FS; Mort MM; Gask L

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: Journal of Telemedicine and Telecare: TeleMed 2002 Conference

Year of Conference: 2002

Pages: 65-67

ISSN: 1357-633X

Publisher: Royal Society of Medicine Press Ltd.

Library holdings: Search Newcastle University Library for this item

ISBN: 17581109