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Doctor-patient interaction in a randomised controlled trial of decision-support tools

Lookup NU author(s): Dr Tim Rapley, Professor Carl May, Dr Ben Heaven, Professor Madeleine Murtagh, Dr Ruth Graham, Professor Eileen KanerORCiD, Emeritus Professor Richard Thomson


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In this paper, we draw on the analytic perspectives of ethnomethodology to explore doctor-patient encounters in an experimental trial of a complex intervention: an efficacy randomised controlled trial (RCT) of decision-support tools in the UK. We show how the experimental context in which these encounters take place pervades the interactions within them. We argue that two interactional orders were at work in the encounters that we observed: (i) the ceremonial order of the consultation and (ii) the assemblage of the decision-support tool trial. We demonstrate how doctors in the trial oscillate between positions as authoritative clinician and neutralistic decision-support tool-implementer, and patients move between positions as passive recipients of clinical knowledge and as active Subjects required to render their experience as calculable in terms of the demands of the decision-support tools and the broader trial they are embedded in. We demonstrate how the RCT coordinates the world of the clinical environment and the world of experimental evidence. (c) 2005 Elsevier Ltd. All rights reserved.

Publication metadata

Author(s): Rapley TJ, May CR, Heaven BRJ, Murtagh MJ, Graham RH, Kaner EFS, Thomson RG

Publication type: Article

Publication status: Published

Journal: Social Science & Medicine

Year: 2006

Volume: 62

Issue: 9

Pages: 2267-2278

ISSN (print): 0277-9536

ISSN (electronic): 1873-5347


DOI: 10.1016/j.socscimed.2005.10.011


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Funder referenceFunder name
Wellcome Trust
HSR GR068380Wellcome Trust