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A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing

Lookup NU author(s): Professor Savvas PapagiannidisORCiD, Dr Eleftherios Alamanos


The full text of this item is currently under embargo and cannot be made publicly available until 02/10/2022.

Publication metadata

Author(s): Tueanrat Y, Papagiannidis S, Alamanos E

Publication type: Article

Publication status: Published

Journal: Journal of Retailing and Consumer Services

Year: 2021

Volume: 61

Print publication date: 01/07/2021

Online publication date: 02/04/2021

Acceptance date: 19/03/2021

Date deposited: 21/03/2021

ISSN (print): 0969-6989

ISSN (electronic): 1873-1384

Publisher: Elsevier


DOI: 10.1016/j.jretconser.2021.102550


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