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Lookup NU author(s): Dr Corinne Mulley
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In many economies, local public transport has for many years been losing favour to its more flexible competitor, the car. One of the ways in which public transport might be improved - and therefore have the possibility to attract more passengers - is by engaging operators in performance measurement and the sharing of good ideas within the industry. To date, very little performance measurement has taken place in the local passenger transport sector. Benchmarking is one option for enabling this process. This paper describes the relevance of benchmarking to providers of local passenger transport and reports on the performance measurement that has occurred in the passenger transport sector. Against a background of very little performance management in the industry, this paper describes the setting up of a benchmarking group by a number of ex-municipal bus companies. The paper will describe the aims and aspirations of the different members in the setting up of the benchmarking group and identify whether they have found the process useful. The paper will also chart the progress made from the start, looking at how a European Handbook of Indicators might apply to them, to the present day when we are looking at several areas in depth.
Author(s): Mulley C
Publication type: Conference Proceedings (inc. Abstract)
Publication status: Unknown
Conference Name: Proceedings of the second International Conference on Business, Economics, Management and Marketing
Year of Conference: 2004
