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The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses

Lookup NU author(s): Professor Klaus Schoefer


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Publication metadata

Author(s): Schoefer K, Diamantopoulos A

Publication type: Article

Publication status: Published

Journal: Journal of Service Research

Year: 2008

Volume: 11

Issue: 1

Pages: 91-103

ISSN (print): 1094-6705

ISSN (electronic): 1552-7379

Publisher: Sage


DOI: 10.1177/1094670508319091


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