Publications by Professor Klaus Schoefer - ePrints

Browsing publications by Professor Klaus Schoefer.

Newcastle Authors	Title	Year
Professor Klaus Schoefer Professor Danae Manika Dr Efstathia Tzemou	The “Dark Side” of General Health and Fitness-Related Self-Service Technologies: A Systematic Review of the Literature and Directions for Future Research	2024
Professor Klaus Schoefer	Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital	2023
KC Chandrasapth Professor Natalia Yannopoulou Professor Klaus Schoefer	A Multimodal Discourse-Mythological Approach to Understanding Brand-Based Conflicts in Online Consumer Communities: The Case of Samsung vs. Huawei	2022
Dr Ye Yan Professor Suraksha Gupta Dr Tana Licsandru Professor Klaus Schoefer	Integrating Machine Learning, Modularity and Supply Chain Integration for Branding 4.0	2022
Professor Klaus Schoefer	Student-to-Student Interactions in Marketing Education: A Critical Incident Technique–based Inquiry into Drivers of Students’ (Dis)Satisfaction	2022
KC Chandrasapth Professor Natalia Yannopoulou Professor Klaus Schoefer Dr Tana Licsandru	Conflict in online consumption communities: A systematic literature review and directions for future research	2021
Professor Suraksha Gupta Professor Klaus Schoefer	Corporate Rebranding: An Internal Perspective	2021
Hao Liu Professor Klaus Schoefer Dr Efstathia Tzemou	Perceived Brand Globalness/Localness: A Systematic Review of the Literature and Directions for Further Research	2021
Dr Yulia Dzenkovska Professor Klaus Schoefer Dr Nima Heirati Professor Fred Lemke	Value cues derived from mobile apps' interface design: An investigation of the contingent effects of psychological factors	2021
Dr Ye Yan Professor Suraksha Gupta Professor Klaus Schoefer	A review of e-mass customization as a branding strategy	2020
Nora Alomar Professor Natalia Yannopoulou Professor Klaus Schoefer	Authentic Ethnic Advertisements Perception: An Abstract	2020
Professor Markus Blut Dr Nima Heirati Professor Klaus Schoefer	The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress	2020
KC Chandrasapth Professor Natalia Yannopoulou Professor Klaus Schoefer Dr Darren Kelsey	The Power of Collective Brand Defending in Mitigating Negative eWOM: An Abstract	2020
Nora Alomar Professor Natalia Yannopoulou Professor Klaus Schoefer	Authentic Ethnic Advertisement Perceptions	2019
KC Chandrasapth Professor Natalia Yannopoulou Professor Klaus Schoefer Dr Darren Kelsey	Online conflicts regarding innovation-based brand positioning: The case of Samsung versus Huawei smartphones	2019
Professor Klaus Schoefer Dr Nima Heirati Professor Markus Blut	The Moderating Effect of Cultural Value Orientations on Behavioral Responses to Dissatisfactory Service Experiences	2019
KC Chandrasapth Professor Natalia Yannopoulou Professor Klaus Schoefer Dr Darren Kelsey	The power of collective brand defending in mitigating negative eWOM: The case of a Samsung Galaxy Note8 Club devoted Thai consumer-organized community	2019
Professor Klaus Schoefer	Can CSR communication act as a buffer in case of a CSR scandal? An experimental exploration of consumer responses	2018
Professor Klaus Schoefer	Perceived Globalness and Localness in B2B Brands: A Co-Branding Perspective	2018
Professor Natalia Yannopoulou Professor Klaus Schoefer	The role of visual media when examining social conflicts in online consumption communities within a social network site	2018
Charles Kemp Professor Klaus Schoefer Professor Markus Blut	Asymmetric Brand Extensions: An Investigation into Success Drivers	2017
Dr Yulia Dzenkovska Dr Nima Heirati Professor Klaus Schoefer	Customer Experience Quality – Boundaries, Measurement and Management	2017
Dr Yulia Dzenkovska Professor Fred Lemke Dr Nima Heirati Professor Klaus Schoefer	Customer Experience Quality: Quo Vadis?	2017
Professor Klaus Schoefer Professor Markus Blut Charles Kemp	Extending Service Brands into Products Versus Services: Multilevel Analyses of Key Success Drivers	2017
Charles Kemp Professor Klaus Schoefer Professor Markus Blut	The Relevance of Perceived Fit in Symmetric and Asymmetric Brand Extensions	2017
Professor Klaus Schoefer Dr Anders Wappling Dr Nima Heirati	Cultural Variation in Behavioral Responses to Dissatisfactory Services Experiences	2016
Dr Yulia Dzenkovska Dr Nima Heirati Professor Fred Lemke Professor Klaus Schoefer	Customer Experience Quality: Preliminary Inquiry Using Repertory Grid Technique	2016
Professor Klaus Schoefer	Customer Outrage following Service Failure: A Qualitative Approach	2016
Professor Markus Blut Professor Klaus Schoefer	Customer Outrage following Service Failure: A Qualitative Approach	2016
Dr Nima Heirati Professor Klaus Schoefer	Do professional service firms benefit from customer and supplier collaborations in competitive, turbulent environments?	2016
Professor Markus Blut Professor Klaus Schoefer	Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis	2016
Dr Yulia Dzenkovska Dr Nima Heirati Professor Klaus Schoefer Professor Fred Lemke	Shaping Customer Experience through the Service, Communication, and Usage Encounters	2016
Chutinida Phalusuk Professor Markus Blut Professor Klaus Schoefer Dr Mitchell Ness	Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure Delivery Network	2016
Chutinida Phalusuk Professor Markus Blut Professor Klaus Schoefer Dr Mitchell Ness	Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure in Delivery Networks	2016
Dr Nima Heirati Professor Klaus Schoefer	When do customer participation and supplier collaboration help B2B service firms offer superior performance value and relational value	2014
Professor Klaus Schoefer	Cultural Moderation in the Formation of Recovery Satisfaction Judgments: A Cognitive-Affective Perspective	2010
Professor Klaus Schoefer	A Typology of Consumers' Emotional Response Styles During Service Recovery Encounters	2009
Professor Klaus Schoefer	Measuring Experienced Emotions during Service Recovery Encounters: Construction and Assessment of the ESRE Scale	2008
Professor Klaus Schoefer	The Role of Cognition and Affect in the Formation of Customer Satisfaction Judgements concerning Service Recovery Encounters	2008
Professor Klaus Schoefer	The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses	2008
Professor Klaus Schoefer	Developing Material for Online Management Education: The UKeU Experience	2006
Professor Klaus Schoefer	The Determinants and Consequences of Consumer Trust in e-Retailing: A Conceptual Framework	2005
Professor Klaus Schoefer	The Impact of Perceived Justice on Consumers' Emotional Responses to Service Complaint Experiences	2005
Professor Klaus Schoefer	Customer Evaluations of Service Failure and Recovery Encounters: A Perceived Justice Perspective	2004
Professor Klaus Schoefer	Customer Evaluations of Tour Operators' Responses to their Complaints: An Exploratory Study	2004
Professor Klaus Schoefer	The Determinants and Consequences of Consumer Trust in Online Environments: An Exploratory Investigation	2004
Professor Klaus Schoefer	eTourism: information technologies for strategic tourism management by Dimitrios Buhalis. Pearson Education Limited, Harlow, 2003, No. of pages 376. ISBN 0-582-35740-3	2003