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Measuring Experienced Emotions during Service Recovery Encounters: Construction and Assessment of the ESRE Scale

Lookup NU author(s): Professor Klaus Schoefer

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Author(s): Schoefer K, Diamantopoulos A

Publication type: Article

Publication status: Published

Journal: Service Business: An International Journal

Year: 2008

Volume: 2

Issue: 1

Pages: 65-81

ISSN (print): 1862-8516

ISSN (electronic): 1862-8508

Publisher: Springer

URL: http://dx.doi.org/10.1007/s11628-007-0024-0

DOI: 10.1007/s11628-007-0024-0

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