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The Impact of Perceived Justice on Consumers' Emotional Responses to Service Complaint Experiences

Lookup NU author(s): Professor Klaus Schoefer

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Author(s): Schoefer K, Ennew C

Publication type: Article

Publication status: Published

Journal: Journal of Services Marketing

Year: 2005

Volume: 19

Issue: 5

Pages: 261-270

Print publication date: 01/01/2005

ISSN (print): 0887-6045

Publisher: Emerald Publishing Group Ltd.

URL: http://dx.doi.org/10.1108/08876040510609880

DOI: 10.1108/08876040510609880

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