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Lookup NU author(s): Dr Marie DevlinORCiD
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This paper outlines an experiment set out to determine the usefulness of a Speech Technology Interface Agent for E-Commerce transaction tasks. There are a limited number of speech technology agents in use on the Web at present and there are none used in the E-Commerce scenario that combine both speech synthesis and speech recognition. The results of this experiment indicate that users would find such speech technology agents acceptable and useful for non-trivial tasks but that there is a need for technical improvements with regard to implementation and also a greater assessment of optimal task division between speech and traditional hyperlink navigation modalities. The latter has implications for all agent interaction on the Web as user acceptance and the usability of interface agent interaction is given little priority in the current research literature.
Author(s): Devlin M, Scott T
Editor(s): Liu, J., Ye, Y.
Publication type: Book Chapter
Publication status: Published
Book Title: E-Commerce Agents: Marketplace Solutions, Security Issues, and Supply and Demand
Year: 2001
Volume: 2033
Pages: 332-346
Series Title: Lecture Notes in Computer Science
Publisher: Springer-Verlag
Place Published: Berlin; New York
URL: http://dx.doi.org/10.1007/3-540-45370-9_20
DOI: 10.1007/3-540-45370-9_20
Library holdings: Search Newcastle University Library for this item
ISBN: 9783540419341