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Using a Speech Technology Agent as an Interface for E-Commerce

Lookup NU author(s): Dr Marie Devlin


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This paper outlines an experiment set out to determine the usefulness of a Speech Technology Interface Agent for E-Commerce transaction tasks. There are a limited number of speech technology agents in use on the Web at present and there are none used in the E-Commerce scenario that combine both speech synthesis and speech recognition. The results of this experiment indicate that users would find such speech technology agents acceptable and useful for non-trivial tasks but that there is a need for technical improvements with regard to implementation and also a greater assessment of optimal task division between speech and traditional hyperlink navigation modalities. The latter has implications for all agent interaction on the Web as user acceptance and the usability of interface agent interaction is given little priority in the current research literature.

Publication metadata

Author(s): Devlin M, Scott T

Editor(s): Liu, J., Ye, Y.

Publication type: Book Chapter

Publication status: Published

Book Title: E-Commerce Agents: Marketplace Solutions, Security Issues, and Supply and Demand

Year: 2001

Volume: 2033

Pages: 332-346

Series Title: Lecture Notes in Computer Science

Publisher: Springer-Verlag

Place Published: Berlin; New York


DOI: 10.1007/3-540-45370-9_20

Library holdings: Search Newcastle University Library for this item

ISBN: 9783540419341