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Lookup NU author(s): Professor Tom McGovern, Professor Christian Hicks
This paper explores how political processes shape the information technology (IT) systems implemented by small-medium sized firms. Systems designers, consultants and users often interpret technology in different ways. This may result in the implementation of inappropriate systems. Small business managers work on short time scales and may be more concerned with operational matters rather than strategic considerations. A case study of CableCo, a small make-to-order company, is used to explore the political processes that shaped the selection and implementation of the Company’s IT system. The incongruence between the ‘technological frames’ of the stakeholders is examined. Researchers, consultants and managers will learn that the implementation of IT is determined by the dominant ‘frame’.
Author(s): McGovern T, Hicks C
Publication type: Article
Publication status: Published
Journal: Information & Management
Year: 2004
Volume: 42
Issue: 1
Pages: 243-257
Print publication date: 27/03/2004
ISSN (print): 0378-7206
ISSN (electronic): 1872-7530
Publisher: Elsevier
URL: http://dx.doi.org/10.1016/j.im.2004.01.004
DOI: 10.1016/j.im.2004.01.004
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