Toggle Main Menu Toggle Search

Open Access padlockePrints

Formulation and feedback: An illustration of two methods for improving access to effective therapies

Lookup NU author(s): Dr Derek Milne, Seirian Hanner, Katy Woodward

Downloads

Full text for this publication is not currently held within this repository. Alternative links are provided below where available.


Abstract

It is now recognised that therapists require career-long training in order to maintain and improve their expertise. However, training will fail to improve services to clients unless the work environment supports staff in its use. Although this "training transfer" problem is widely acknowledged, to the authors' knowledge the way that the work environment influences clients' access to effective therapies has not been subjected to a detailed and systematic formulation. Therefore, this small study illustrates a suitable formulation, based on the training received by a group of National Health Service (NHS) staff in "psychosocial interventions", and proposes its use as a "feedback fascia" to managers and others. To do this, structured interviews were held with a self-selected sample of n 14 20 therapists (mostly nurses) and all of their managers (n 11) in one NHS Trust. The results indicated an impressive degree of training transfer. It is concluded that staff training can improve clients' access to effective treatments, but that significant organisational support for innovation is required. A feedback fascia can guide such support. ©Emerald Group Publishing Limited.


Publication metadata

Author(s): Milne D, Hanner S, Woodward K, Westerman C

Publication type: Article

Publication status: Published

Journal: International Journal of Health Care Quality Assurance

Year: 2004

Volume: 17

Issue: 5

Pages: 268-274

Print publication date: 01/01/2004

ISSN (print): 0952-6862

ISSN (electronic): 1758-6542

Publisher: Emerald Group Publishing Limited

URL: http://dx.doi.org/10.1108/09526860410549371

DOI: 10.1108/09526860410549371

PubMed id: 15481695


Altmetrics

Altmetrics provided by Altmetric


Share