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Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung

Lookup NU author(s): Professor Markus Blut

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Publication metadata

Author(s): Brock C, Blut M, Evanschitzky H, Kenning P, Ahlert M

Publication type: Article

Publication status: Published

Journal: Die Betriebswirtschaft

Year: 2010

Volume: 70

Issue: 1

Pages: 25-40

Print publication date: 01/01/2010

ISSN (print): 0342-7064

Publisher: Schaeffer-Poeschel Verlag

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