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Browsing publications by
Professor Markus Blut
Newcastle Authors
Title
Year
Full text
Professor Klaus Schoefer
Dr Anders Wappling
Dr Nima Heirati
Professor Markus Blut
An investigation of culture’s influence on new technology adoption: the case of mobile payment
2025
Professor Markus Blut
Dr Nima Heirati
Professor Klaus Schoefer
The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress
2020
Professor Markus Blut
Ruby Zhang
The influence of acceptance and adoption drivers on smart home usage
2019
Professor Klaus Schoefer
Dr Nima Heirati
Professor Markus Blut
The Moderating Effect of Cultural Value Orientations on Behavioral Responses to Dissatisfactory Service Experiences
2019
Charles Kemp
Professor Klaus Schoefer
Professor Markus Blut
Asymmetric Brand Extensions: An Investigation into Success Drivers
2017
Professor Klaus Schoefer
Professor Markus Blut
Charles Kemp
Extending Service Brands into Products Versus Services: Multilevel Analyses of Key Success Drivers
2017
Charles Kemp
Professor Klaus Schoefer
Professor Markus Blut
The Relevance of Perceived Fit in Symmetric and Asymmetric Brand Extensions
2017
Professor Markus Blut
Professor Klaus Schoefer
Customer Outrage following Service Failure: A Qualitative Approach
2016
Professor Markus Blut
Professor Klaus Schoefer
Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis
2016
Professor Markus Blut
Professor Christof Backhaus
Securing business-to-business relationships: The impact of switching costs
2016
Professor Markus Blut
Professor Christof Backhaus
Professor David Woisetschlager
Toward a better understanding of stakeholder participation in the service innovation process: More than one path to success
2016
Chutinida Phalusuk
Professor Markus Blut
Professor Klaus Schoefer
Dr Mitchell Ness
Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure Delivery Network
2016
Chutinida Phalusuk
Professor Markus Blut
Professor Klaus Schoefer
Dr Mitchell Ness
Towards a Conceptual Framework for Understanding Customer Evaluations of Service Failure in Delivery Networks
2016
Professor Markus Blut
E-Service Quality: A Meta-Analytic Review
2015
Professor Markus Blut
How Procedural, Financial, and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis
2015
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