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Don’t Care about Service Recovery – Inertia Effects Buffer the Impact of Complaint Satisfaction

Lookup NU author(s): Professor Markus Blut

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Author(s): Brock C, Blut M, Evanschitzky H, Kenning P, Hubert M

Publication type: Article

Publication status: In Press

Journal: Advances in Consumer Research

Year: 2013

Volume: 39

ISSN (print): 0098-9258

Publisher: Association for Consumer Research

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