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Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context

Lookup NU author(s): Professor Markus Blut

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Author(s): Brock C, Blut M, Evanschitzky H, Kenning P

Publication type: Article

Publication status: Published

Journal: International Journal of Research in Marketing

Year: 2013

Volume: 30

Issue: 3

Pages: 319-322

Print publication date: 28/05/2013

ISSN (print): 0167-8116

Publisher: Elsevier BV

URL: http://dx.doi.org/10.1016/j.ijresmar.2013.05.001

DOI: 10.1016/j.ijresmar.2013.05.001

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