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Measuring Internet Retail Service Quality Using E-S-QUAL

Lookup NU author(s): Dr Lucy Lu

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Publication metadata

Author(s): Rafiq M, Lu X, Fulford H

Publication type: Article

Publication status: Published

Journal: Journal of Marketing Management

Year: 2012

Volume: 28

Issue: 9/10

Pages: 1159-1173

Print publication date: 24/11/2011

Date deposited: 17/03/2014

ISSN (print): 0267-257X

ISSN (electronic): 1472-1376

Publisher: Routledge

URL: http://dx.doi.org/10.1080/0267257X.2011.621441

DOI: 10.1080/0267257X.2011.621441

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