ePrints

The Impact of Service Characteristics on the Switching Costs-Customer Loyalty Link

Lookup NU author(s): Professor Markus Blut

Downloads

• Accepted version [.pdf]

Licence

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).

Publication metadata

Author(s): Blut M, Beatty S, Evanschitzky H, Brock C

Publication type: Article

Publication status: Published

Journal: Journal of Retailing

Year: 2014

Volume: 90

Issue: 2

Pages: 275-290

Print publication date: 01/06/2014

Online publication date: 17/05/2014

Date deposited: 27/04/2015

ISSN (print): 0022-4359

ISSN (electronic): 1873-3271

Publisher: Pergamon

URL: http://dx.doi.org/10.1016/j.jretai.2014.04.003

DOI: 10.1016/j.jretai.2014.04.003

Altmetrics

Share