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More Than a Cognitive Experience: Unfamiliarity, Invalidation, and Emotion in Organizational Learning

Lookup NU author(s): Professor John Sillince

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Abstract

Literature on organizational learning (OL) lacks an integrative framework that captures the emotions involved as OL proceeds. Drawing on personal construct theory, we suggest that organizations learn where their members reconstrue meaning around questions of strategic significance for the organization. In this 5-year study of an electronics company, we explore the way in which emotions change as members perceive progress or a lack of progress around strategic themes. Our framework also takes into account whether OL involves experiences that are familiar or unfamiliar and the implications for emotions. We detected similar patterns of emotion arising over time for three different themes in our data, thereby adding to OL perspectives that are predominantly cognitive in orientation.

Publication metadata

Author(s): Sillince JAA, Shipton H

Publication type: Article

Publication status: Published

Journal: Journal of Management Inquiry

Year: 2013

Volume: 22

Issue: 3

Pages: 342-355

Print publication date: 01/07/2013

Online publication date: 08/01/2013

ISSN (print): 1056-4926

ISSN (electronic): 1552-6542

Publisher: Sage Publications, Inc.

URL: http://dx.doi.org/10.1177/1056492612469058

DOI: 10.1177/1056492612469058

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