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How Procedural, Financial, and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis

Lookup NU author(s): Professor Markus Blut

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).

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Author(s): Blut M, Frennea CM, Mittal V, Mothersbaugh DL

Publication type: Article

Publication status: Published

Journal: International Journal of Research in Marketing

Year: 2015

Volume: 32

Issue: 2

Pages: 226-229

Print publication date: 01/06/2015

Online publication date: 26/02/2015

Acceptance date: 12/01/2015

Date deposited: 27/04/2015

ISSN (print): 0167-8116

Publisher: Elsevier

URL: http://dx.doi.org/10.1016/j.ijresmar.2015.01.001

DOI: 10.1016/j.ijresmar.2015.01.001

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