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E-Service Quality: A Meta-Analytic Review

Lookup NU author(s): Professor Markus Blut

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).

Publication metadata

Author(s): Blut M, Chowdhry N, Mittal V, Brock C

Publication type: Article

Publication status: Published

Journal: Journal of Retailing

Year: 2015

Volume: 91

Issue: 4

Pages: 679-700

Print publication date: 01/12/2015

Online publication date: 24/06/2015

Acceptance date: 21/05/2015

Date deposited: 14/07/2015

ISSN (print): 0022-4359

ISSN (electronic): 1873-3271

Publisher: Elsevier Inc.

URL: http://dx.doi.org/10.1016/j.jretai.2015.05.004

DOI: 10.1016/j.jretai.2015.05.004

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