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Innovation: A critical assessment of the concept and scope of literature

Lookup NU author(s): Professor Stewart Clegg


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We begin by asking: what is innovation, and note the problems of defining both context and novelty in the usual essentialist answers. Within the literature, nonetheless, a range of types of innovation is identified, which we delineate. One way of trying to address the critique of innovation as essentialist is to try and demarcate degrees and dimensions of innovativeness. Given the specificity of this Handbook with service innovation, we next consider this particular type of innovation, looking especially at the literature associated with the view that profit is increasingly to be found in what is termed Service-Dominant (S-D) logic. We conclude the chapter by reiterating some problems in innovation research that any further extension of the term to “service innovation” will have to contend with.

Publication metadata

Author(s): Vad-Baunsgaard V, Clegg SR

Editor(s): Agarwal,R; Selen,W; Roos,G; Green,R

Publication type: Book Chapter

Publication status: Published

Book Title: The Handbook of Service Innovation

Year: 2015

Pages: 5-25

Print publication date: 09/04/2015

Publisher: Springer

Place Published: London, UK


DOI: 10.1007/978-1-4471-6590-3_1

Library holdings: Search Newcastle University Library for this item

ISBN: 9781447165897