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Developing an Electronic Social Care Record: a tale from the Tyne

Lookup NU author(s): Professor Rob WilsonORCiD, Sarah Walsh, Dr Roger Vaughan

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Abstract

This paper reports on the development process of an Electronic Social Care Record (ESCR), which used an adapted approach to Participatory Design (PD). PD is an established range of methodologies and principles for involving users in the design and implementation of systems or products. University researchers worked as part of a wider team including corporate social service stakeholders, a multidisciplinary children's social service team, and a technology provider, to develop a system that supports the integration of information of various teams/disciplines which need to work together to intervene with children who are in need. Using action research and ethnographic techniques, the researchers sought to understand and address the challenges faced by the various stakeholders when designing a system to deliver an ESCR.

Publication metadata

Author(s): Wilson R, Walsh S, Vaughan R

Publication type: Article

Publication status: Published

Journal: Informatics in Primary Care

Year: 2008

Volume: 15

Issue: 4

Pages: 239-244

Print publication date: 01/01/2008

ISSN (print): 1476-0320

ISSN (electronic): 1475-9985

Publisher: BCS - The Chartered Institute for IT

URL: http://dx.doi.org/10.14236/jhi.v15i4.664

DOI: 10.14236/jhi.v15i4.664

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