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A Real-Time IVR Platform for Community Radio

Lookup NU author(s): Konstantinos Kazakos, Dr Madeline Balaam, Amey Holden, Dr Papreen Nahar, Professor Peter Phillimore, Professor Peter Wright, Professor Patrick Olivier

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This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).


Abstract

Interactive Voice Response (IVR) platforms have been widely deployed in resource-limited settings. These systems tend to afford asynchronous push interactions, and within the context of health, provide medication reminders, descriptions of symptoms and tips on self-management. Here, we present the development of an IVR system for resource-limited settings that enables real-time, synchronous interaction. Inspired by community radio, and calls for health systems that are truly local, we developed ‘Sehat ki V aani’. Sehat ki V aani is a real-time IVR platform that enables hosting and participation in radio chat shows on community-led topics. We deployed Sehat ki Vaani with two communities in North India on topics related to the management of Type 2 diabetes and maternal health. Our deployments highlight the potential for synchronous IVR systems to offer community connection and localised sharing of experience, while also highlighting the complexity of producing, hosting and participating in radio shows in real time through IVR. We discuss the relative strengths and weaknesses of synchronous IVR systems, and highlight lessons learnt for interaction design in this area.


Publication metadata

Author(s): Kazakos K, Asthana S, Balaam M, Duggal M, Holden A, Jamir L, Kannuri N, Kumar S, Mamindla A, Manikam A, Murthy M, Nahar P, Phillimore P, Sathyanath S, Singh P, Singh M, Wright P, Yadav D, Olivier P

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI 16)

Year of Conference: 2016

Pages: 343-354

Online publication date: 07/05/2016

Acceptance date: 08/01/2016

Publisher: ACM

URL: http://dx.doi.org/10.1145/2858036.2858585

DOI: 10.1145/2858036.2858585

Data Source Location: http://dx.doi.org/10.17634/103234-1

Library holdings: Search Newcastle University Library for this item

ISBN: 9781450333627


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