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Customer Outrage following Service Failure: A Qualitative Approach

Lookup NU author(s): Professor Klaus Schoefer

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Publication metadata

Author(s): Ruby Z, Blut M, Schoefer K

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: European Academy of Marketing Conference

Year of Conference: 2016

Print publication date: 24/05/2016

Acceptance date: 25/04/2016

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