Toggle Main Menu Toggle Search

Open Access padlockePrints

The Newcastle University research output collection, currently available on ePrints, will shortly be moving to a new open repository platform, Figshare. To prepare for the data migration we have paused adding new content to ePrints, and will resume once the new repository is launched. During this time you will continue to have access to ePrints (but no new content will appear). We will share updates here when available.

The Interplay of Customer Experience and Commitment

Lookup NU author(s): Dr Yulia Dzenkovska

Downloads


Licence

This is the authors' accepted manuscript of an article that has been published in its final definitive form by Emerald Group Publishing Ltd, 2017.

For re-use rights please refer to the publisher's terms and conditions.


Publication metadata

Author(s): Keiningham T, Ball J, Benoit S, Bruce HL, Buoye A, Dzenkovska J, Nasr L, Ou Y-C, Zaki M

Publication type: Article

Publication status: Published

Journal: Journal of Services Marketing

Year: 2017

Volume: 31

Issue: 2

Pages: 148-160

Print publication date: 10/04/2017

Online publication date: 22/02/2017

Acceptance date: 06/12/2016

Date deposited: 09/12/2016

ISSN (print): 0887-6045

Publisher: Emerald Group Publishing Ltd

URL: https://doi.org/10.1108/JSM-09-2016-0337

DOI: 10.1108/JSM-09-2016-0337


Altmetrics

Altmetrics provided by Altmetric


Share