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The Interplay of Customer Experience and Commitment

Lookup NU author(s): Dr Yulia Dzenkovska

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Author(s): Keiningham T, Ball J, Benoit S, Bruce HL, Buoye A, Dzenkovska J, Nasr L, Ou Y-C, Zaki M

Publication type: Article

Publication status: Published

Journal: Journal of Services Marketing

Year: 2017

Volume: 31

Issue: 2

Pages: 148-160

Print publication date: 10/04/2017

Online publication date: 22/02/2017

Acceptance date: 06/12/2016

Date deposited: 09/12/2016

ISSN (print): 0887-6045

Publisher: Emerald Group Publishing Ltd

URL: https://doi.org/10.1108/JSM-09-2016-0337

DOI: 10.1108/JSM-09-2016-0337

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