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Just One Thing: A novel patient feedback model

Lookup NU author(s): Dr Iad Gharib, Dr Sarah Rolland, Heidi Bateman, Professor Janice Ellis

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This is the authors' accepted manuscript of an article that has been published in its final definitive form by Nature Publishing Group, 2017.

For re-use rights please refer to the publisher's terms and conditions.


Abstract

In response to the Educational Standards of the UK's General Dental Council, Newcastle University, School of Dental Sciences introduced a patient feedback card to gather and incorporate patient feedback into their undergraduate assessment framework. The cards ask for patient response to two questions about their experience, and also ask patients to identify 'Just One Thing' (JOT) the student could do to improve this. JOT cards completed during a two week period were collected to evaluate and analyse the nature of patient responses within this model. Over 90% of JOT cards scored the students as 'Excellent' with the remainder scoring the student as 'Good' or giving no response. Many of the free text comments complimented the students and also provided focused suggestions for improvement. While the overwhelming positive responses may suggest that this model for collecting feedback may not be effective at discriminating between students with varying levels of interpersonal/communication skills, the free text comments were seen to be of value in building confidence or identifying areas for improvement.


Publication metadata

Author(s): Gharib I, Rolland SL, Bateman H, Ellis JS

Publication type: Article

Publication status: Published

Journal: British Dental Journal

Year: 2017

Volume: 222

Issue: 10

Pages: 797-802

Online publication date: 26/05/2017

Acceptance date: 16/02/2017

Date deposited: 04/07/2017

ISSN (print): 0007-0610

ISSN (electronic): 1741-7503

Publisher: Nature Publishing Group

URL: https://doi.org/10.1038/sj.bdj.2017.457

DOI: 10.1038/sj.bdj.2017.457


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