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Conceputlizing corporate identity in a dynamic environment

Lookup NU author(s): Professor Suraksha Gupta

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This is the authors' accepted manuscript of an article that has been published in its final definitive form by Emerald Publishing Limited, 2021.

For re-use rights please refer to the publisher's terms and conditions.

Abstract

Purpose – The study revisits the meaning of Corporate Identity (CI) in practice to identify its key dimensions and the interrelationships between them, and to provide insights on how to operationalize the construct. Design/methodology/approach – This study is based on a comprehensive literature review and qualitative research consisting of 22 semi-structured interviews with senior managers from 11 UK-leading companies, and three in-depth interviews with corporate brand consultants who worked closely with these firms in cognate areas. Findings – The study identifies six key dimensions of CI in UK industry: communication, visual identity, behavior, organizational culture, stakeholder management, and founder value-based leadership. Research limitations/implications – The focus on UK leading companies limits the generalizability of the results. Further studies should be conducted in other sectors and country settings to examine the relationships identified in the current study. Originality/value – This study identifies the salient dimensions of CI and, for the first time, the role of founder transformational leadership, employee identification and top management behavioral leadership as key dimensions and sub-dimensions of CI. The study also provides novel insights about the measurements for these dimensions. Additionally, this study introduces a model for the interrelationships between CI dimensions and their influence on corporate image, based on rigorous theoretical underpinnings, which lays the foundation for future empirical testing.

Publication metadata

Author(s): Tourky M, Foroudi P, Gupta S, Shaalan A

Publication type: Article

Publication status: Published

Journal: Qualitative Market Research: An International Journal

Year: 2021

Volume: 24

Issue: 2

Pages: 113-142

Print publication date: 22/03/2021

Online publication date: 06/02/2020

Acceptance date: 03/12/2018

Date deposited: 19/10/2018

ISSN (print): 1352-2752

Publisher: Emerald Publishing Limited

URL: https://doi.org/10.1108/QMR-01-2018-0003

DOI: 10.1108/QMR-01-2018-0003

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