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Infrastructuring public service transformation: Creating collaborative spaces between communities and institutions through HCI research

Lookup NU author(s): Dr Clara Crivellaro, Rob Anderson, Dr Dan Lambton-HowardORCiD, Tom Nappey, Professor Patrick OlivierORCiD, Dr Vasilis Vlachokyriakos, Alexander Wilson, Emeritus Professor Pete Wright


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© 2019 Copyright held by the owner/author(s). HCI has a tradition of engaging in democratic practices and contributing to public service innovation. Working with complex socio-political realities presents significant challenges for HCI researchers, which are amplified by the current democratic and economic crisis. In this article, we present insights from a longitudinal study where we worked with multiple stakeholders in the context of an austerity-driven transformation of public parks service in a city in the North East of England. Over the course of 20 months, we developed a participatory socio-technical process designed to create collaborative spaces between communities and institutions to re-envision and re-shape the city's public parks service. The study contributes to HCI research concerned with developing tools and processes that aim at connecting across the boundaries between communities and institutions. Our process and the resulting analysis expose the practical complexities of transformation and co-creation processes and the troubles that come with opening spaces for wider participation within highly contested and political settings. We provide an orientation for HCI design research aspiring to contribute to social innovation and democratic practices in troubled times.

Publication metadata

Author(s): Crivellaro C, Anderson R, Lambton-Howard D, Nappey T, Olivier P, Vlachokyriakos V, Wilson A, Wright P

Publication type: Article

Publication status: Published

Journal: ACM Transactions on Computer-Human Interaction

Year: 2019

Volume: 26

Issue: 3

Online publication date: 07/05/2019

Acceptance date: 01/12/2018

ISSN (print): 1073-0516

ISSN (electronic): 1557-7325

Publisher: Association for Computing Machinery


DOI: 10.1145/3310284


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