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The application of the Lean 3P product development method in healthcare facilities design

Lookup NU author(s): Professor Christian Hicks, Professor Tom McGovern


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The design of facilities has a large impact on capital cost, operations, efficiency, users’ experience and health outcomes. Designing healthcare facilities is complex with multiple stakeholders and seven flows of medicine that interact. 3P is a workshop-based participative Lean design process that embodies the concepts and methods of Lean Product Development that takes into account people, products and processes to produce a final design that facilitates Lean operations. The paper explains how 3P has been derived from Lean Product Development. A case study that redesigned an endoscopy unit using 3P at Gateshead Health NHS Foundation Trust is presented. The proposed approach has broad applicability for designing facilities in service settings.

Publication metadata

Author(s): Hicks C, McGovern TW, Smith I

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: 33rd ANZAM Conference: Wicked Solutions to Wicked Problems: The Challenges Facing Management Research and Practice

Year of Conference: 2019

Print publication date: 06/12/2019

Acceptance date: 06/08/2019