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Lookup NU author(s): Professor Suraksha Gupta
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND).
Our study investigates the role of identity and heritage of a place in creating competitiveness of the place and its retailers, by utilizing its image and reputation to improve its attraction for tourists. We explored the perceptions of tourists to test a conceptual model which was developed using concepts available in current academic literature. Data were collected relating to a famous retail store in London which is a popular destination. Findings from a survey of 294 store tourists visiting the store suggest that place heritage is the key driver of competitiveness of both the retailer and place, through their image and reputation. The study has important implications for the expansion of current literature, theory development and business practices. Limitations of the study are outlined and directions for future research are considered.
Author(s): Foroudi P, Cuomo MT, Foroudi MM, Katsikeas CS, Gupta S
Publication type: Article
Publication status: Published
Journal: Journal of Business Research
Year: 2019
Volume: 113
Pages: 317-325
Print publication date: 01/05/2020
Online publication date: 01/11/2019
Acceptance date: 26/09/2019
Date deposited: 06/11/2019
ISSN (print): 0148-2963
ISSN (electronic): 1873-7978
Publisher: Elsevier Inc.
URL: https://doi.org/10.1016/j.jbusres.2019.09.042
DOI: 10.1016/j.jbusres.2019.09.042
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