Toggle Main Menu Toggle Search

Open Access padlockePrints

PIP Kit: An Exploratory Investigation into using Lifelogging to support Disability Benefit Claimants

Lookup NU author(s): Dr Colin WatsonORCiD, Reuben Kirkham, Dr Ahmed KharrufaORCiD



This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).


Disability assessment processes are complex and stressful, with claimants finding it challenging to prepare an effective account of their disabilities to support their claim. This project focuses on a disability benefit called Personal Independence Payment (PIP), which is received by millions of people with disabilities in the UK. We present a multi-stage exploratory investigation into how lifelogging could help address the challenges claimants have in accessing disability benefits. In the first study, benefit advisors participated in interviews and workshops to inform the design of PIP Kit, a highly customisable prototype elicitation diary to help disability claimants articulate their experiences. In the second study, PIP Kit was trialled by benefit claimants whilst making their actual PIP claims. We found that PIP Kit helped empower claimants in understanding the claim process and assisted in building arguments for their claims. We also have identified clear principles for supporting disability benefit claimants with technological interventions.

Publication metadata

Author(s): Watson C, Kirkham R, Kharrufa A

Publication type: Conference Proceedings (inc. Abstract)

Publication status: Published

Conference Name: CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Year of Conference: 2020

Pages: 1-14

Online publication date: 30/04/2020

Acceptance date: 17/01/2020

Date deposited: 17/01/2020

ISSN: 9781450367080

Publisher: ACM


DOI: 10.1145/3313831.3376215