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Going on a journey: A review of the customer journey literature

Lookup NU author(s): Ying Tueanrat, Dr Eleftherios Alamanos, Professor Savvas Papagiannidis

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The full text of this item is currently under embargo and cannot be made publicly available until 28/06/2022.


Publication metadata

Author(s): Tueanrat Y, Alamanos E, Papagiannidis E

Publication type: Article

Publication status: Published

Journal: Journal of Business Research

Year: 2021

Volume: 125

Pages: 336-353

Print publication date: 01/03/2021

Online publication date: 28/12/2020

Acceptance date: 11/12/2020

Date deposited: 13/12/2020

ISSN (print): 0148-2963

ISSN (electronic): 1873-7978

Publisher: Elsevier Inc.

URL: https://doi.org/10.1016/j.jbusres.2020.12.028

DOI: 10.1016/j.jbusres.2020.12.028


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