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Lookup NU author(s): Gladys -, Dr Magdalene Ng, Dr Ehsan Toreini, Professor Aad van Moorsel, Dr Kovila Coopamootoo, Professor Karen ElliottORCiD
This is the authors' accepted manuscript of an article that has been published in its final definitive form by Springer, 2020.
For re-use rights please refer to the publisher's terms and conditions.
While there is substantial interest in ethical practice relating to Artificial Intelligence (AI), to date there has been limited consideration of what this means in the banking sector. This study aimed to address this gap in the literature through a qualitative study of public attitudes and perceptions of current and potential future uses of AI in banking. A series of focus groups were conducted with diverse members of the public. Focus group participants were largely positive about the role of AI in speeding up financial processes and increasing efficiency. Yet, they also expressed a number of concerns around potential negative impacts on society and consistently emphasized the importance of human judgement or oversight. The findings suggest a potential cognitive dissonance where people use new services due to perceived convenience or immediate benefits, while disliking or distrusting those services or holding concerns about their impacts on society. The findings illustrate that participants’ concerns did not typically relate to private or individual interests but more often to wider ethical and social concerns. The focus groups demonstrated the value of qualitative, deliberative methods to explore the nuances of public responses and highlighted the importance of taking account of conditions for public acceptability - rather than just customer uptake - in order to develop ethical practice and establish a social licence for uses of AI in banking.
Author(s): Aitken M, Ng M, Toreini E, van Moorsel A, Coopamootoo KPL, Elliott K
Publication type: Article
Publication status: Published
Journal: Computer Security. ESORICS
Year: 2020
Volume: Lecture Notes in Computer Science, vol 12580
Pages: 21-38
Print publication date: 24/12/2020
Online publication date: 24/12/2020
Acceptance date: 24/09/2020
Date deposited: 02/02/2021
Publisher: Springer
URL: https://doi.org/10.1007/978-3-030-66504-3_2
DOI: 10.1007/978-3-030-66504-3_2
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